Simple Bridge Solutions Privacy Policy

Privacy Policy Simple Bridge Solutions LLC Effective Date: November 2024

Simple Bridge Solutions LLC (“SBS,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect information when you use our websites, client portal, and services.

By creating an account, using our services, or accessing our websites, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

Our websites and client portals
Our hosting, domain, email, PlainConnect, and remote IT services
Any other online tools or services we provide

It does not apply to third-party websites or services that are not controlled by SBS, even if accessed through our systems.

2. Information We Collect

We collect only the information reasonably necessary to provide and support our services.

2.1 Information You Provide Directly

Name and contact details (name, email address, phone number, mailing address)
Account registration details (username, password, company name)
Billing and payment information (billing address, partial payment details; full card data is handled by third-party processors)
Support requests and communications (tickets, emails, chat messages, remote support session notes)

2.2 Information Collected Automatically

When you use our services, we may automatically collect:

IP address and approximate location (city/region level)
Browser type, device type, and operating system
Access times, pages visited, and actions taken within our portal or services
Login activity and security-related events (successful/failed logins, password reset attempts)

For certain services such as PlainConnect or secure access environments, we may also collect:

Device identifiers and basic configuration details needed to verify compliance
Logs of authentication events (logins, device joins, policy checks)

2.3 Service Usage Data

Depending on the services you use, we may process:

Domain and DNS configuration details
Hosting usage data (resource usage, error logs, access logs)
Email system metadata (sender/recipient addresses, timestamps, message size, delivery status) – not the content of your emails unless required for troubleshooting at your request

We do not read or mine the content of hosted websites or email for marketing purposes.

3. How We Use Information

We use the information we collect for the following purposes:

Account setup and service activation Creating and maintaining your account, provisioning hosting, domains, email, and related services.
Billing and payment processing Generating invoices, processing payments through third-party processors, and managing your subscription status.
Customer support and service management Responding to support tickets, troubleshooting issues, and providing remote assistance when you request it.
Security and fraud prevention Detecting suspicious activity, protecting accounts, enforcing our Terms of Service and Acceptable Use Policy, and preventing abuse or attacks.
Service communication Sending important notices about your account, billing, maintenance windows, policy updates, and security alerts.

We do not sell personal information to third parties. We do not share customer data for advertising networks or marketing list sales.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to support site and portal functionality.

4.1 Types of Cookies We Use

Essential cookies – required for login, session management, and basic account functionality.
Security cookies – used to detect unauthorized access, prevent fraud, and maintain session integrity.
Performance or preference cookies – may be used to remember settings (such as language or layout preferences) or improve user experience.

Cookies used by SBS are primarily first-party cookies tied to our own services. If any third-party tools are used (for example, payment gateways or embedded widgets), their cookies will be governed by their own privacy policies.

You can usually control cookies through your browser settings, but disabling essential cookies may prevent you from logging in or using the portal.

5. Data Security

We use reasonable technical and organizational measures to protect customer data, including:

Encrypted connections (HTTPS/TLS) for our portals and websites
Access controls and authentication protections for internal systems
Regular updates and security patches on infrastructure
Backups and recovery procedures for core systems where applicable

However, no system is completely secure. We cannot guarantee absolute protection from unauthorized access, data loss, or security breaches. By using our services, you acknowledge these risks.

If we become aware of a significant security incident affecting your data, we will take appropriate steps to investigate, mitigate, and notify you where required by law.

6. Data Sharing and Third Parties

We only share customer information when necessary and appropriate for the purposes described in this policy.

We may share limited information with:

Payment processors and banks – to process transactions and prevent fraud
Domain registrars and DNS providers – to register and manage domains on your behalf
Infrastructure and hosting partners – data centers or service providers we use to deliver our services
Security and anti-abuse services – tools used to detect spam, attacks, or malicious activity
Professional advisors or auditors – when required for legal or compliance reasons
Law enforcement or regulators – when required by U.S. law, court order, or valid legal request

We do not share your data with third parties for their own advertising, marketing list rentals, or data broker activities.

7. Data Retention

We retain information only as long as reasonably necessary for the purposes described above or as required by law.

Examples:

Billing and transaction records – typically retained for up to 7 years for tax and accounting purposes.
Security and access logs – may be retained for up to 12–24 months, depending on the system, to support security, troubleshooting, and abuse investigations.
Account information – retained while your account is active and for a period after closure, as needed for legal, security, or billing recordkeeping.

When data is no longer required, we will delete or anonymize it in line with our internal policies and applicable law.

8. Your Choices and Rights

You may:

Update contact and account information through the client portal
Request password changes and security updates for your account
Request cancellation of services and account closure (subject to our Terms of Service and retention obligations)
Opt out of non-essential marketing or promotional emails (if used) by using the unsubscribe link or contacting us

We may still send you important service, security, or billing-related communications even if you opt out of promotional messages.

9. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that a user under 18 has provided personal information, we will take steps to delete that information and, if appropriate, close the associated account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

The “Effective Date” at the top will indicate when the latest version takes effect.
Significant changes may be announced through the client portal, email notice, or our website.

Your continued use of SBS services after changes are posted means you accept the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests related to privacy or this policy, you may contact us at:

Simple Bridge Solutions LLC 4473 Aukerman Creek Rd Eaton, OH 45320 United States

Email: [email protected]